Shipping & Returns
Canada: Boléro offers free standard shipping on all orders over $60 CAD (after applied discounts and before taxes) anywhere in Canada. Standard shipping on orders under $60 CAD is a flat $22 CAD.
United States: free standard shipping on all orders over $60 USD (after applied discounts and before taxes). Standard shipping on orders under $60 USD is $12.99 USD. US orders ship from our warehouse in Ontario, Canada. We prepay import duties when we ship, so in almost all cases there is nothing further to pay when your parcel arrives.
Other countries: standard international shipping is calculated at checkout. Delivery times and any import duties or taxes depend on your destination.
The cost for shipping is automatically deducted at checkout on all eligible orders. Please note that both your shipping and billing addresses must be valid, and the billing address must match the credit card used for the purchase.
Shipping Methods
All orders are shipped within 1-5 business days of placing an order unless otherwise specified.
- Canada standard shipping: 2-9 business days
- U.S.A. standard shipping: 2-14 business days
Lifetime Warranty
Every pair of Boléro glasses is covered by our Lifetime Warranty, for as long as you own them. Broken, lost or stolen — any reason — we'll send you a new pair, no questions asked. One replacement per pair, one pair per claim, and a flat $16.99 shipping and handling fee applies to each replacement. We'll need your order number to process a claim. Full details and conditions are on our Lifetime Warranty page and in our Terms & Conditions.
Refunds & Returns
All of our products are eligible for return within 30 days of receipt and must be returned in their original packaging and original factory condition. If applicable, refunds will be issued by credit card for the purchase amount, less the original shipping cost. This policy does not apply to products bought through a retailer or store location. For retail returns or exchanges, please visit the retailer where you purchased the product.
Boléro cannot refund or provide store credit without a valid receipt, so please ensure that a copy is enclosed within your return package. If for any reason you are unsatisfied with your purchase, please return your items by following the steps outlined below.
- Place a copy of your receipt in the original box along with the item(s) you are returning.
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You can return your item(s) to the address listed below using the carrier of your choice. Ensure that delivery is prepaid, and tracking is provided. We do not accept COD shipments.
Boléro Eyewear
c/o V.P.I. Canada Limited
50 Mural Street, Unit 7
Richmond Hill, ON L4B 1E4
Canada
If you require further assistance with your return, please contact our customer service department at customerservice@vpicanada.com.